IT specialist Simoco Wireless Solutions has opened a Network Operations Centre (NOC) at London Heathrow Airport, which includes a 24/7 monitoring, troubleshooting and maintenance service for on-site radio networks.
The NOC has been created to look after a collection of mission-critical communication networks which keep operations within Heathrow running smoothly. The NOC covers networks at 26 separate locations around the UK, including 11 bus depots, the radio communications network on the new Elizabeth Line Crossrail link, two data centers, and two separate telematics software platforms, used for tracking vehicles involved in airport operations.
In total, Simoco is supporting around 11,000 devices and 180 separate customers across the UK and Ireland with the NOC. It is also being utilized to complete network administration tasks including system statistics reports, freeing up engineering resource to concentrate on mission-critical operations.
Whenever a network incident is identified, Simoco’s expert operatives categorize the issue over the phone, thereby preventing smaller incidents from escalating into significant operational disruption.
Should a critical incident occur, customers are updated throughout the lifespan of that incident, and provided with up to date progress reports until the issue is resolved.
Ian Carr, chief operating officer at Simoco Wireless Solutions, said, “We’ve worked hard to build specialist aviation expertise at Simoco, maximizing our capabilities at delivering truly mission-critical communications networks.
“Heathrow, like any airport, incorporates a huge range of different security areas and communications networks, all of which need to work seamlessly together to keep the airport operating smoothly. By running a NOC from Heathrow, we can offer a truly end-to-end managed service.”