Aberdeen International Airport in Scotland has launched its new hidden disability lanyards with the aim of improving the passenger experience and making air travel more accessible to all travelers.
As part of the program, Aberdeen Airport also offers passengers the opportunity to have familiarization tours of the terminal prior to traveling as well as the option of wearing a hidden disability lanyard while in the facility.
Airports can be highly stressful environments for those with hidden disabilities, and the lanyards, which are voluntary for passengers, act as a discreet indicator to airport staff to easily identify passengers who may need additional or specialized support. The lanyards are anticipated to be particularly useful for passengers when passing through the central security search areas of the airport.
Carol Benzie, managing director of Aberdeen International Airport, said, “Putting the passenger first is at the core of our priorities and, as part of this, we are making a concerted effort to make the airport a more accessible and inclusive environment for passengers.
“The launch of the new hidden disability lanyards and familiarization tours is an initiative that we are very proud to support with the aim of providing a user-friendly airport for all of our passengers.”
Lanyards can be requested in advance or on the day of travel at the special assistance area of the terminal. For more information on Aberdeen Airport’s familiarization tours and hidden disabilities lanyards, passengers can visit the ‘Additional Support Needs’ pages of the Aberdeen Airport website.
