ACI partners with customer experience specialists Ethos Farm

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Customer experiences within airports across the globe are in a state of flux during the Covid-19 pandemic, thus airports are looking for ways to mitigate the impact of measures such as health checks and social distancing. As part of this process, ACI (Airport Council International) has partnered with customer experience specialists Ethos Farm to help present unified training strategies around the world.

With a long track record in developing next-generation aviation customer experiences and associated learning programs, Ethos Farm’s work spans airports around the world. For example, it has most recently been involved in a project with Edinburgh Airport (EDI) to assist in training of security staff.

Regarding the new partnership, Ethos Farm CEO Sally Alington commented, “The program we created for EDI involved the ground-breaking use of avatar passengers for learners to practice and hone their customer service skills. Clearly there was real interest in the work we are doing and techniques we are using to drive elevated customer experiences.”

As part of the partnership with ACI, the company’s recently launched Aviation Service Excellence while Physical Distancing course will be available exclusively through the ACI Online Learning Centre, with learners receiving an ACI-accredited certificate on successful completion of the course.

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