Delta Air Lines says that its Global Cleanliness division, which launched in June 2020 to “further innovate and elevate” its cleanliness standards, is deepening its presence across the company with extra staff deployed to US airports.
According to the airline, these coordinators will help ensure a consistently safe and sanitized experience across its facilities and aircraft, with Delta expecting the team to grow to nearly 100 employees in more than 55 airports by spring.
“Operationalizing our Global Cleanliness organization with a team of in-airport clean coordinators is a significant step forward as we manage our ongoing cleanliness efforts across the system,” said Mike Medeiros, VP, global cleanliness.
“This team will serve as dedicated eyes and ears at our airports, advising employees and partners, answering questions from customers and bringing a focus and a rigor to cleanliness that will give customers even more confidence in their choice to fly with Delta.”
Delta says the ambassadors will oversee a strict quality assurance program, developed with input from its partners at Mayo Clinic, Emory and RB. The program will include a regular audit of cleaning processes and procedures with technology and tools, including ATP testing devices that are used to swab surfaces in hospitals and restaurants.
These devices will help Delta teams spot-check 20 highest-touch surfaces in the airport and on board aircraft – including seatbelt latches, window shade handles and podium counters at the gate – to further guarantee its cleaning efforts consistently meet the highest standards possible.