Gatwick wins award for helping remove barriers faced by passengers with a disability


Gatwick Airport has been awarded the Accessible Airport Award by ACI Europe for its progress in helping remove the barriers faced by people with disabilities when traveling by air.

The award – presented at the ACI Europe’s Annual Congress in Cyprus – is recognition for Gatwick’s drive to improve its services for passengers with disabilities, including training all frontline staff to recognize and offer appropriate help to passengers with hidden disabilities such as autism and dementia; opening an ‘airline-style lounge’ specifically for passengers with reduced mobility; investing in the UK’s first airport sensory room; and initiating what became a UK-wide hidden disability lanyard scheme, which acts as a discreet signal that a passenger may need a little extra help or time.

The award was also presented in recognition of Gatwick’s contribution to encouraging other airports to introduce similar schemes and initiatives.

Chris Woodroofe, chief operating officer, Gatwick Airport, said, “Our objective is to give every passenger, regardless of any physical or hidden disability, an equal opportunity to fly.

“This award recognizes the significant investment the airport has made into improving our infrastructure, facilities and training. More than anything, however, this award is for our staff and the way they provide world-class assistance to passengers who may require a little extra help when traveling through the airport.”


About Author

, deputy editor

With a decade of experience in trade publishing, Hazel first joined UKi Media & Events in 2011 as assistant editor before progressing to editor of Business Airport International. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned to UKi Media & Events in January 2018 to do what she loves best – magazine editing!

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