Gatwick wins award for helping remove barriers faced by passengers with a disability

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Gatwick Airport has been awarded the Accessible Airport Award by ACI Europe for its progress in helping remove the barriers faced by people with disabilities when traveling by air.

The award – presented at the ACI Europe’s Annual Congress in Cyprus – is recognition for Gatwick’s drive to improve its services for passengers with disabilities, including training all frontline staff to recognize and offer appropriate help to passengers with hidden disabilities such as autism and dementia; opening an ‘airline-style lounge’ specifically for passengers with reduced mobility; investing in the UK’s first airport sensory room; and initiating what became a UK-wide hidden disability lanyard scheme, which acts as a discreet signal that a passenger may need a little extra help or time.

The award was also presented in recognition of Gatwick’s contribution to encouraging other airports to introduce similar schemes and initiatives.

Chris Woodroofe, chief operating officer, Gatwick Airport, said, “Our objective is to give every passenger, regardless of any physical or hidden disability, an equal opportunity to fly.

“This award recognizes the significant investment the airport has made into improving our infrastructure, facilities and training. More than anything, however, this award is for our staff and the way they provide world-class assistance to passengers who may require a little extra help when traveling through the airport.”

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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