IT modernization will enable Serbia’s largest airport to deliver personalized passenger experiences, streamline existing processes and support new services, said airport operator Vinci.
To achieve its ambitious plans to modernize Belgrade Nikola Tesla Airport, which Vinci was awarded a contract to operate in 2018, and establish a platform for automation, the company required a complete customer and flight management system. To obtain this, Vinci partnered with Amadeus Technology, which will supply its Altéa Departure Control for Ground Handlers solution.
Amadeus stated that by automating key processes and guiding agents to follow best practice, its system allows for services to be personalized based on a passenger’s profile, or airline policy, ensuring last-minute revenue opportunities can be maximized.
This should result in an efficient single-system approach for Belgrade, meaning ground handling agents do not have to spent time learning how to use multiple airline systems and resources can be deployed to focus on serving passengers.
Additionally, Vinci said Amadeus’s flight management capability will be used to centralize load controlling, to increase efficiency and ensure baggage is loaded in a way that optimally balances the weight of aircraft.
According to Amadeus, the system also means airlines will soon be able to apply specific business rules and serve passengers in a tailored way. Even carriers that use alternative departure control systems no longer need to deploy them locally, as agents will be able to access third-party systems from a single Amadeus graphical user interface.