Nice Côte d’Azur develops ‘self-connecting’ passenger solution

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Nice Côte d’Azur has become the first airport in France to offer Nice Connect, a complete self-connecting solution that will enable travelers to connect flights from any airline, anywhere in the world, via the airport.

Designed in-house, in close cooperation with the airport’s Lab Digital teams and its partners, Nice Connect is independent of any airline or alliance, but open to all the online travel agencies who would like to join it. It ensures passengers can travel through its terminals with confidence to connect to its network of more than 120 destinations, nearly 100 of which are international.

Nice Connect integrates services at every stage of the passenger journey and meets the top-four expectations of self-connectors: flexibility of flight schedules; time-saving throughout the trip; quality stop-overs in pleasant terminals offering a wide range of shops and services; and price.

To ensure maximum peace of mind for passengers, it is backed by a free insurance offer, guaranteeing passengers who have missed their connection are taken care of.

According to its estimates, for Schengen/Schengen connections within the same terminal, Nice Côte d’Azur airport can offer a minimum connecting time (MCT) of 40 minutes without luggage, or 75 minutes with luggage. For Schengen/International connections, the MCT can vary between 50 and 85 minutes depending on whether the traveler needs to pick up luggage or not.

Once they have arrived at Nice Côte d’Azur Airport, passengers having chosen the Nice Connect offer will be guided throughout the journey. If they connect to the platform’s broadband wi-fi network, they can access a dedicated tab of the portal, providing them with useful information for the continuation of their journey: where to collect their suitcases, boarding gate, flight schedules and contact details of the Customer Relations Area.

Dedicated signage will indicate the priority points and queues to which users will have access, at no additional cost, for security controls as well as for the passport controls in Terminal 2.

In addition, since the integration in January 2019 of the terminals in Apple’s Maps solution, passengers equipped with iPhones or iPads can know their exact position in the terminals to locate the various points of interest.

To make the most of their time in the terminals, passengers will benefit from a 10% discount in the airport’s shops. Totally free, this self-connecting solution has an additional, optional component, integrating à la carte services such as access to a VIP lounge at a preferential rate.

“The startup of Nice Connect reinforces our position as a credible and necessary alternative to the major hubs, as well as our ability to bring some relief to the saturated skies of Northern Europe. We are convinced that the future of air traffic requires an increased decentralization of flows for the benefit of the surrounding regions, their inhabitants and travelers who will be offered greater flexibility of connections,” said Dominique Thillaud, chairman of the board of directors of Aéroports de la Côte d’Azur.

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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