Perth Airport in Western Australia has committed to an extensive upgrade of its passenger handling systems, underpinned by a fully integrated suite of solutions from Amadeus and ICM Airport Technics (an Amadeus company).
The agreement sees Perth build on its use of Amadeus’s cloud-based passenger handling platform, which has been in operation since 2015. The upgrades will mean that the airport can rapidly scale services up and down to match peaks and troughs in demand. The platform’s ability to deliver flexibility has been an important factor in the airport’s decision to choose Amadeus to modernize its entire passenger handling systems.
Automation is at the heart of Perth’s passenger experience strategy with the introduction of ICM’s Hybrid Auto Bag Drop units and check-in kiosks, along with ICM’s common-use self-service platform. The hybrid functionality means passengers can check in and drop their bags independently, or the same units can be switched to full-service mode and staffed for conventional check-in. This provides both airlines and travelers at Perth with the flexibility they need to ensure a smooth journey for everyone, whether they are frequent fliers or occasional holidaymakers.
Amadeus Passenger Verification will be installed, allowing validation of a passenger’s permissions to go airside using their boarding pass, making this step of the passenger journey quicker and easier.
This project is readying Perth for the future, as its travelers are also set to become some of the first in the world to use their biometric identifiers at touchpoints such as check-in and boarding, as part of a planned trial. The proof of concept will see passengers self-serve using their unique biometric identifiers at key points within the airport.
Perth Airport CEO Kevin Brown said, “The passenger experience is paramount and with new automated technologies we can serve more passengers to a higher standard, supporting the growth of our airport. The expansion of cloud-enabled technology at Perth Airport will significantly improve the passenger handling process. Our airline partners can also expect continuous improvements from the integrated technology.”
