Sydney Airport partners with Aira to support visually impaired passengers

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Sydney Airport is the first airport in Australia to launch a service for blind and visually impaired travelers that enables them to navigate the airport using only their smartphone camera.

Launched in partnership with Aira, the service works via a smartphone app on any iOS or Android device, connecting the traveler to an Aira agent. The Aira-trained professional provides on-demand, personalized access to visual information to help them explore Sydney Airport’s terminals.

“This new service will significantly improve the airport experience for the visually impaired community,” said Geoff Culbert, CEO, Sydney Airport. “The trial we recently completed at T2 Domestic was a game changer for the participant and that’s something we’re really excited about.

“Participants normally sign up to a plan and pay for the service by the minute, but when they use the service at Sydney Airport, we’re happy to cover the cost to support the visually impaired community.”

Ron Hooton, CEO of Vision Australia, a national non-profit provider of blindness and low-vision services, added, “Airports can be difficult environments to navigate for people who are blind or have low vision. Becoming an Aira Access location means the community can visit Sydney Airport without worrying if there will be somebody there to help them make their way to check-in, find their gate or access any other of the airport’s facilities.”

To find out more about Sydney Airport’s accessibility options and to download a Journey Planner for helpful tips and contact information, click here.

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Dan originally joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found on the golf course or apprehensively planning his next DIY project.

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