Delta Air Lines to launch first biometric terminal in the USA

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Delta Air Lines, in partnership with US Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL) and the Transportation Security Administration (TSA), will launch the first biometric terminal in the USA at Maynard H Jackson International Terminal (Terminal F) later this year in Atlanta, Georgia.

Customers flying direct to an international destination have the option of using facial recognition technology from curb to gate, transforming the customer journey with a seamless travel experience through the airport.

“Launching the first biometric terminal in the USA at the world’s busiest airport means we’re bringing the future of flying to customers traveling around the globe,” said Gil West, Delta’s COO.

“Customers have an expectation that experiences along their journey are easy and happen seamlessly — that’s what we’re aiming for by launching this technology across airport touchpoints.”

The optional end-to-end Delta Biometrics experience includes using facial recognition technology to check in at the self-service kiosks in the lobby; drop checked baggage at the lobby’s counters; serve as identification at the TSA checkpoint; board a flight at any gate in Terminal F; and go through CBP processing for international travelers arriving into the USA.

Passengers traveling on partner airlines Aeromexico, Air France-KLM or Virgin Atlantic Airways from Terminal F will also be able to use the biometric technology.

“This is the latest example of Delta’s investment in, and partnership with, the world’s busiest and most efficient airport. We are looking forward to bringing the future of travel to life with Delta, CBP and TSA,” said Balram Bheodari, interim general manager, Hartsfield-Jackson Atlanta International Airport.

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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