IT solutions firm Amadeus has reached an agreement with Innsbruck Airport in Austria for the implementation of three new cloud-based common use systems. This includes Amadeus’ airport common use service (ACUS), airport baggage reconciliation system (BRS) and airport passenger verification (PV).
Whereas previous common use solutions ran off local servers, ACUS allows Innsbruck’s airlines and ground handling firms to leverage cloud technology to access passenger processing systems. The platform is hosted in Amadeus’ centralized data processing facility in Germany, which helps to eliminate the reliance on on-site IT infrastructure and will reduce energy costs.
Michael Herrmann, director of airport operations and head of IT at Innsbruck Airport, said, “We are committed to optimizing airport operations and the overall experience for passengers, and we are delighted to be working with Amadeus to make this a reality. With the greater flexibility afforded by these Amadeus airport solutions, we can minimize passenger disruption in unforeseen circumstances, reduce delays, and guarantee a 100% reconciliation rate between passengers and their baggage. Sharing IT resources and using cloud technology will also free up revenue and physical space to be able to develop our commercial offerings for passengers.”
John Jarrell, head of airport IT for Amadeus, said, “We are pleased that airports such as Innsbruck are seeing that innovation can indeed occur in common use, replacing older concepts and infrastructure. Airports are facing numerous business challenges today, not least struggling to cope with increasing passenger traffic when aeronautical revenues are declining. Thus our aim is to offer Innsbruck a cost effective approach to providing more customized and flexible passenger processing. These solutions are part of Amadeus’ broader commitment to improve airports’ passenger experience and operational efficiency.”