Perth Airport updates check-in processes

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Perth Airport in Australia has converted 16 check-in counters at the T1 International area into automated bag drops and created 36 new self-check-in kiosks in the old queuing area to prepare the airport for increased international travel demand.

The project is expected to streamline passenger check-in by reducing processing time and queuing. It builds on the use of a cloud-based passenger handling platform which means Perth Airport can scale services up and down to match peaks and troughs in demand. In partnership with Amadeus, the check-in self-service project will support Perth Airport’s plan to bring all commercial flight services into a central aviation hub.

Currently, two of the airport’s airline partners – Air New Zealand and Singapore Airlines – are using the self-service check-in product with Cathay Pacific and Malaysia Airlines to transition in June. Other airline partners will transition over in the next 12-18 months. Perth Airport will also be moving toward greater use of touchless technology by commencing an auto-boarding and biometrics trial in the coming months.

Scott Woodward, chief operations officer at Perth Airport, said, “The new kiosks enable passengers to check-in and facilitate bag drop independently without the intervention of airline staff – therefore improving passenger flow. This also means an uncompromising stance on safety, security and usability as we adapt to new processes in the post-Covid era.

“The touchless technology trial will enable a seamless and touchless journey for passengers from check-in, through to boarding. The passenger experience is paramount and with these new automated technologies we can serve more passengers at a higher standard, supporting the growth of our airport.”

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As the latest addition to the UKi Media & Events team, Elizabeth brings research skills from her English degree to her keen interest in the meteorological and transportation industries. Having taken the lead in student and startup publications, she has gained experience in editing online and print titles on a wide variety of topics. In her current role as Editorial Assistant, Elizabeth will create new and topical content on the pioneering technologies in transportation, logistics and meteorology.

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