John Holland-Kaye, CEO of Heathrow Airport, has welcomed visitors to the 22nd Passenger Terminal Expo and Conference, being held at ExCeL London on March 26, 27 and 28.
Speaking to a packed room of delegates, Holland-Kaye enthused about the opportunities available to visitors over the next three days to share ideas and experiences, and how Passenger Terminal Expo has helped improve Heathrow’s operations.
“It is 10 years since I first came to the expo – I’d just joined the airport industry and it was fantastic,” Holland-Kaye explained. “At that time Heathrow was in the bottom 10 airports in the world for customer service and today I’m very proud that we’re in the top 10 airports in the world for customer service, or at least until tomorrow [Wednesday March 27] when the Skytrax Awards results are announced.
“It has been a remarkable transformation and many of the things that we have done to make that happen have been things we have learned from other airports and things we have learned by coming to events like Passenger Terminal Expo.”
He continued, “I’ve always found the event is a wonderful way to steal the best ideas from other airports, so I do slightly worry that we might be giving away our best ideas at this conference! There are plenty of opportunities where we can do that, there are a lot of speakers over the next few days and lots of stands to visit at the expo, so I encourage everyone to share their feedback and ideas. Thank you for coming: it’s going to be a really fantastic few days and I look forward to sharing ideas with you.”
Tony Robinson, founder of Passenger Terminal Expo and Conference and CEO of UKi Media and Events, which organises the event, was also on hand to welcome visitors to the show. He predicted the three-day event to be the biggest yet, with almost 2,000 conference attendees and 7,500 overall attendees expected to visit the 19,000m2 (204,500ft2) of exhibition space.
Robinson commented, “This is the 22nd Passenger Terminal Expo that we’ve run, and I’m delighted to be here with you this morning. It’s a fabulously exciting week here in London, so you’ve come for a good experience all round.”
Alongside the conference and expo, there will also be some fantastic networking opportunities open to all attendees, including the Opening Day Party at 17:30 on Tuesday 26 March, and the Skytrax World Airport Awards at the same time on Wednesday 27 March.
It’s not too late to attend the world’s leading international airport conference and expo – click here to register for your pass now!
