Sydney Airport launches real-time flight information

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Sydney Airport has launched a BizTweet service, intended to make traveling easier and more efficient. The service enables real-time flight, gate and departure/arrival information to be delivered to the passenger’s phone – simply tweet a flight number to @flySYD, or visit the flight information page at the Sydney Airport website.

The airport has partnered with software provider TIC to launch the service. The company uses its BizTweet platform to connect passengers with airports through social media. It is part of an ongoing technology strategy by Sydney Airport, which has included various apps, self-service check-in, automated bag drops and other initiatives.

Kerrie Mather, Sydney Airport managing director and CEO, said, “We’re proud to engage with our passengers through this information service, which provides access to the latest details on international and domestic flights, departure gates and boarding times at the touch of a button. Importantly, passengers will be able to access personalized flight information in their native language, 24 hours a day, seven days a week, so they’ll receive timely and relevant information, when and where they need it.”

Paul Brugger, CEO and founder of TIC, added, “Sydney Airport is one of the most well-known airports in the world and we are now able to offer our tailored solution to more people than ever before, further enhancing the airport’s service to its passengers. It’s great to see Sydney making their service as relevant as possible to the passenger by using our multi-lingual functionality to communicate in up to 41 different languages instantly.”

Written by Chris Anderson

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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