Hitachi Vantara, the digital infrastructure and solutions subsidiary of Hitachi, is applying new artificial intelligence technologies to help airlines and airports solve some of their greatest challenges.
The Silicon Valley-based company’s technology aims to eliminate travel delays caused by congestion at check-in, security, retail and aircraft boarding areas.
Hitachi Vantara has developed solutions that combine computer vision with video analytics and machine learning to help airline and airport staff identify when and where congestion and delays are occurring and take action to address them.
The solution is already being piloted by a major US airline, and Hitachi Vantara hopes to implement the technology at more US airports in time for the 2020 holiday season.
The Lumada Video Insights solution uses lidar to produce a 3D visual model of the airport and the movement of travelers, equipment and luggage in real time.
The solution also applies video analytics tools to analyze the movement of travelers and luggage throughout an airport – while maintaining passenger privacy and without capturing any personally identifiable information. Comparing the actual movement of travelers to ideal models can then help airline and airport staff to identify issues and take action to streamline passengers’ travel experiences from the moment they check in to the moment they are safely in their seat with baggage stowed.
Potential use cases for Lumada Video Insights include streamlining check-in and security lines; providing travelers with more time to shop or relax in the lounge; and proactively managing overhead luggage space on aircraft.