Software developer Infax has completed the installation of its TRAX SmartRestroom analytics system at Detroit Metropolitan Airport, Michigan. With the new system, operators are able to monitor traffic flow, send alerts to staff and receive feedback from passengers on an integrated tablet device.
The TRAX system monitors passenger footfall of each restroom in real time and predicts future traffic and service needs based on flight information. With TRAX SmartBadges, the system monitors the time of the attendant’s arrival and the duration of their cleaning services. Passengers are also able to provide feedback on the restroom environment, which automatically alerts staff in the case of negative review.
Tracy Davis, vice president of sales and business development, Infax, said, “Airports are increasingly seeking technologies that enhance the overall experience for travelers. Clean, efficient bathrooms are a big demand for busy airports. That’s why we developed real-time analytics to help airports like Detroit Metropolitan with improved restroom facilities management.”
Angela Frakes, vice president of terminal operations, Wayne County Airport Authority, the airport operator, added, “Detroit Metropolitan Airport recognizes that clean restrooms are an important aspect of travel. In fact, restroom cleanliness is a significant driver of customer satisfaction at the airport. The implementation of smart technology allows for real-time notifications and provides information that will correct and resolve unsatisfactory restroom conditions.”
Infax’s TRAX SmartRestroom pilot was first adopted by Houston Airport System (HAS) in 2017, providing administrators with information and analytics to quickly respond to service needs during the busiest travel seasons. It has since expanded to more than seven airports and convention centers.
