Billund Airport adopts Amadeus systems to improve self-service capabilities

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Billund Airport in Denmark has deployed several new digital technologies from IT systems developer Amadeus to help boost the airport’s automated and self-service capabilities.

This includes Amadeus’s Altéa Departure Control system, which enables self-service bag drop and online check-in services to be offered to passengers of both charter and scheduled flights.

As part of its strategic move to cloud technology, the airport has also adopted the Amadeus Baggage Reconciliation System (BRS), which is fully integrated with airline and ground handler systems. This innovative system uses real-time data to track passengers’ luggage, thus increasing traceability and reducing instances of mishandled bags. It also enables Billund’s airline customers to comply with IATA’s Resolution 753, which requires airlines to maintain an accurate inventory of baggage data at key stages of the journey.

René Høgh Jensen, chief operations officer, Billund Airport, said, “We design our airport with our passengers in mind. This modernization of technology allows us to improve the experience for our passengers today, and ensure we are able to meet capacity demands in the future.

“We found in Amadeus the right IT partner to upgrade the quality of our processes and reach a new stage on the journey toward complete digitization.”

Yannick Beunardeau, head of airport IT, EMEA, Amadeus, said, “Amadeus always aims to support its customers with the right technology to meet their business needs. We are pleased to help Billund deliver a modern self-service capability that’s on par with Europe’s largest airports. That’s the power of a cloud-based infrastructure that can be easily deployed in a short period.”

Interested in learning more about self-service at Billund Airport? Lone Teist, contract & key account manager, and Anders Nielsen, VP project development, Billund Airport, will jointly present ‘Self-service and automation for increasing capacity, flow and satisfaction’ on Thursday 28 March as part of the Increasing Airport Capacity stream at the Passenger Terminal Conference, which takes place during Passenger Terminal Expo, 26-28 March, 2019, in London. 

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Dan joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As assistant editor, he now produces daily content for the website and supports the editors with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found apprehensively planning his next DIY project.

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