Browsing: Opinion

From transit hall to shopping mall

James Ingram looks at how airport retail has changed over the past two decades and how improving the passenger experience can maximize non-aeronautical revenues

Data exchange

Alaistair Deacon, chief aviation technologist at Lockheed Martin, explains why information is the cornerstone for successful airport operations

Airport all stars

How can airports maximise passenger satisfaction? James Ingram investigates

Know your passenger

Kevin Brocklebank illustrates a simple three-step process to help airports better understand their passengers’ retail needs

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