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Diogenis Papiomytis, director of aerospace and defense for consultancy Frost & Sullivan, speaks to Passenger Terminal World about the digital transformation of airports and the impact of new technologies when planning for the future

Mignon Buckingham, managing director of global loyalty agency ICLP, explains why turning disinterested passengers into devoted customers is vital when it comes to maximizing revenue, and how developing a deep understanding of a passenger’s needs and desires is the first step on this journey