Passenger Terminal Today
  • News
    • A-C
      • Accessibility
      • Baggage
      • Biometrics
      • Boarding
      • Check in
      • Construction & Architecture
      • Covid-19
      • CSR
    • D-L
      • Displays & Signage
      • Expo
      • Food & Beverage
      • Ground Support
      • IT & Software
      • Lighting
      • Lounge
    • M-R
      • Operations
      • Parking
      • Passenger Experience
      • Personnel
      • Regulation & Policy
      • Retail
    • S-Z
      • Seating
      • Security
      • Self-service
      • Sustainability
      • Technology
      • Terminal
      • Wayfinding
      • Webinars
  • Opinion
  • Features
  • Online Magazines
    • Showcase 2024
    • September 2023
    • June 2023
    • April 2023
    • January 2023
    • Archive Issues
    • Subscribe Free
  • Videos
  • Webinars
  • Supplier Spotlight
  • Events
LinkedIn Facebook Twitter
  • Sign-up for Free Weekly E-Newsletter
  • Meet the Editors
  • Contact Us
  • Media Pack
LinkedIn Facebook
Subscribe
Passenger Terminal Today
  • News
      • Accessibility
      • Baggage
      • Biometrics
      • Boarding
      • Check in
      • Construction & Architecture
      • Covid-19
      • CSR
      • Displays & Signage
      • Expo
      • Food & Beverage
      • Ground Support
      • IT & Software
      • Lighting
      • Lounge
      • Operations
      • Parking
      • Passenger Experience
      • Personnel
      • Regulation & Policy
      • Retail
      • Seating
      • Security
      • Self-service
      • Sustainability
      • Technology
      • Terminal
      • Wayfinding
      • Webinars
  • Opinion
  • Features
  • Online Magazines
    1. April 2025
    2. January 2025
    3. Showcase 2025
    4. September 2024
    5. June 2024
    6. Subscribe Free
    Featured
    April 2, 2025

    April 2025 issue is now available online!

    Online Magazines By Web Team
    Recent

    April 2025 issue is now available online!

    April 2, 2025

    January 2025 issue is now available online!

    December 11, 2024

    Passenger Terminal World Showcase 2025

    November 12, 2024
  • Videos
  • Webinars
  • Supplier Spotlight
  • Events
LinkedIn Facebook
Subscribe
Passenger Terminal Today
Accessibility

UK Civil Aviation Authority calls for views on plans to improve airline accessibility

Elizabeth BakerBy Elizabeth BakerApril 26, 20233 Mins Read

The UK Civil Aviation Authority has called for views from disability rights groups and the aviation industry on a proposed framework to improve airline experiences for disabled and less mobile passengers. The consultation is running until July 21, 2023.

The regulator’s framework would rank the performance of airlines based on their service for these passengers, from booking flight tickets and assistance at the airport, through to their onboard experience and complaints handling. Ratings would include consideration of access around requesting assistance, onboard facilities including seating and toilets, as well as boarding and disembarking. The framework also sets standards for bringing assistance dogs onto flights, along with providing guidance on how airlines should handle mobility equipment and providing compensation when it is lost or damaged.

The initiative would carry out assessments on all UK and non-UK airlines that operate to the UK, with the outcome of these assessments being made public. It follows the introduction of a similar framework for airports in 2014, which the CAA reports has driven airports to spend millions of pounds improving experiences for passengers with reduced mobility.

Anna Bowles, head of consumer at the UK Civil Aviation Authority, said, “Our proposals to introduce this new framework are about holding airlines to account in meeting their obligations to disabled and less mobile passengers across all aspects of their journey. Consumers should have confidence that the standard of support they receive when flying will meet their needs. Assessing airlines against a standardized framework will ensure that disabled and less mobile passengers will be better informed when they choose which airline to fly with and will highlight areas where airlines need to do better. To make the framework as effective as possible, we’re asking for feedback from individuals, disability rights groups and the industry to help shape our plans.”

Josh Wintersgill, founder and director of Able Move, said, “This consultation is a great opportunity for people to share their constructive feedback to help influence and shape the framework further. A tremendous amount of work has gone into it thus far, and the framework is very much welcomed. While only guidance, it is hoped it would enable the UK Civil Aviation Authority to better monitor airline performance and hold airlines to greater public accountability just like UK airports are today, which has shown improvements, but perhaps not at the pace which people expect.”

Read more regulation and policy updates from the passenger terminal industry, here.

Share. Twitter LinkedIn Facebook Email
Previous ArticleMiami-Dade Aviation Department receives four all-electric vehicles
Next Article TotalEnergies to begin construction of New York state’s largest solar carport at JFK

Related Posts

Passenger Experience

Yelp data reveals the most loved airport brands

May 19, 20254 Mins Read
Food & Beverage

DFW Airport approves new 20 concessions

May 16, 20252 Mins Read
Construction & Architecture

Changi Airport breaks ground on Terminal 5

May 14, 20256 Mins Read
Latest News

Yelp data reveals the most loved airport brands

May 19, 2025

Manchester to revamp Terminal 3 as Terminal 2 project edges toward completion

May 19, 2025

DFW Airport approves new 20 concessions

May 16, 2025

Receive breaking stories and features in your inbox each week, for free


Enter your email address:


Our Social Channels
  • Facebook
  • LinkedIn
Getting in Touch
  • Sign-up for Free Weekly E-Newsletter
  • Meet the Editors
  • Contact Us
  • Media Pack
© 2025 UKi Media & Events a division of UKIP Media & Events Ltd
  • Terms and Conditions
  • Privacy Policy
  • Cookie Policy
  • Notice & Takedown Policy

Type above and press Enter to search. Press Esc to cancel.

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

CookieDurationDescription
cookielawinfo-checbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Advertisement

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

SAVE & ACCEPT