Following a tendering process, Nice Côte d’Azur Airport has selected software supplier Smart Flows to implement a solution for real-time monitoring of passenger flows through its terminals.
The airport says it is pursuing its strategy of optimizing passenger flows to ensure the best and safest experience possible. Its terminals, which are small compared with the number of passengers they are likely to see each year, represent both an opportunity for travelers, who can quickly reach their boarding gate, and a drawback, with the risk of certain areas becoming saturated at peak times.
To optimize operational resources while guaranteeing a smooth experience for passengers, the airport had already carried out extensive work on its infrastructure, with the adoption of Smart Flows intended to complement these developments.
The solution works by using anonymized wi-fi logs to monitor the density of passengers in the airport’s boarding areas. It then alerts the operational teams in the event of crowding at certain points where passengers tend to gather, such as toilets, checkpoints, boarding gates and shops.
“The Passenger Flow Monitoring system from Smart Flows is a highly valuable addition to our range of tools and services to further improve our passengers’ experience: a smoother journey through the terminal, even shorter waiting times and enhanced health protection,” said Franck Goldnadel, chairman of the board for Aéroports de la Côte d’Azur.
“For our staff in the terminals as well as our partners, airlines or commercial operators, this innovation represents an undeniable asset to better calibrate their actions with passengers’ expectations or needs.”