Edinburgh Airport and national disability charity Queen Elizabeth’s Foundation teamed up to host an informative day on helping passengers with reduced mobility (PRM).
Over 120 delegates came together to learn more about special assistance journeys offered by the aviation industry, and to collaborate on changes to services delivered at Edinburgh Airport in Scotland.
The day opened with an introduction from the airport’s CEO, Gordon Dewar, followed by a session looking at the special assistance services available for PRM passengers booking flights, destinations and insurance.
Andy Wright, managing director of disabled holidays company Accessible Travel & Leisure, was also present for PRM trip advice.
Guests discussed their perspectives and challenges around issues including how to book special assistance, car parking, and different types of support available.
OmniServ, the airport’s special assistance provider, supported the event and answered questions on its specially designed equipment that helps passengers get in and out of their seats with dignity and without unnecessary discomfort.
“The feedback I have received from delegates has been outstanding, many of whom didn’t even think they could travel due to the nature of their disabilities,” said Wright, who is also a disability advocate for OmniServ.
“They have gone away with an amazing amount of knowledge of gadgetry, process, procedures and airline policy. I truly hope we are able to continue this initiative around the country.”
Marc Buckle, OmniServ’s general manager, added, “We are thrilled that today has been such a success and are delighted at the turn out.
“To be able to demonstrate our equipment to the actual people who will benefit from it is normally very difficult, so this is a perfect occasion to showcase the different possibilities available to PRMs.”
Written by Kirstie Pickering