The Connecticut Airport Authority (CAA), the operator of Bradley International Airport in Connecticut, has partnered with technology developer TIC to introduce complimentary, automated flight updates to passengers who use Twitter while traveling.
Passengers flying through Bradley International Airport can keep up to date with their flight by visiting the airport’s dedicated flight updates Twitter page or by registering for the service via the company website.
Paul Brugger, founder and CEO of TIC, said, “We are delighted to have partnered with Bradley International Airport. It is our first US airport, and as a result means we are able to offer our tailored solution to more people than ever before, and further enhance the airport’s service to its passengers.”
Kevin A Dillon, executive director at the CAA, said, “At Bradley International Airport, not only do we strive to provide excellent customer service, we also strive to keep up with technology and the changing needs of our passengers. This service is an innovative tool that many of our passengers will benefit from and find helpful.”
TIC has already introduced the same communications feature at Dubai International Airport, Melbourne Airport and London City Airport, and now processes Twitter messages at airports with a combined 170 million passengers per year. As of November 2016, TIC is responsible for 20% of all worldwide airport Twitter communications.