Collinson teams up with O2 to offer passengers lounge access during flight delays

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Collinson, a provider of customer benefits and loyalty, and mobile network operator, O2, have joined forces to give O2 Priority customers access to airport lounges worldwide during flight delays.

With Priority-SmartDelay customers whose flights are delayed for an hour or more will have complimentary access to 1,200 lounges in more than 500 airports around the world.

Lounge access includes complimentary snacks and refreshments, free wi-fi, newspapers and magazines, as well as use of conference and business facilities subject to availability. Priority customers can also bring up to three accompanying guests with them to enjoy the same benefits, so family and friends can relax with them while they wait for their flight.

Richard Coleman, European director at Collinson, said, “We are excited for this joint venture with O2, which marks our first partnership with a telco brand for this solution. Flight delays are never welcome, but we want to ensure travelers can make the very best of it if possible.

“We want to take the stress out of a delayed flight experience and just let guests relax at the airport while they wait to board. Just last year, the UK had the second highest number of flight delays and disruptions in Europe, with over 175,000 flights affected. Our SmartDelay solution enables travelers to have a hassle-free experience by receiving instant lounge access straight away, without having to deal with a long claims process.”

To use the new benefit, Priority customers must visit the offer page in their Priority app and register their flight details no later than the departure time. If the registered flight is delayed by more than 60 minutes, customers will immediately receive a complimentary airport lounge access voucher via email.

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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