Airports and airlines are estimated to spend nearly US$33bn on IT this year, according to the SITA 2017 Air Transport IT Trends Insights report released today (September 5). Top investments include cybersecurity and cloud services, as well as passenger self-service.
Airlines’ spend as a percentage of revenue will rise to an estimated 3.3%, or US$24.3bn, in 2017. For airports, the rise is to an expected 5% for this year, or US$8.4bn. Looking ahead to 2018, more than 70% of airlines and 88% of airports are expecting IT spend to increase or remain at the same levels as today.
As IT spend increases, both airlines and airports agree that the number one priority for their investments is cybersecurity. Nearly all of them – 95% of airlines and 96% of airports – plan to invest in major programs or research and development on cybersecurity initiatives over the next three years. This shows alignment across the industry on the importance of investing in this area.
Ilya Gutlin, president, Air Travel Solutions, SITA, said, “The air transport industry is going through digital transformation and focusing its attention on protecting the business and passengers, making it more efficient, and improving the passenger experience.
“Cyberattacks are a very real threat in the highly interwoven air transport industry so building solid defenses is essential. Cloud services provide important efficiencies which play a key role in keeping costs down. Investments in self-service improve passenger satisfaction as they welcome the independence and efficiencies it delivers.”
“When it comes to IT investment, airports and airlines are aligned to provide better, more secure service to customers. The interdependencies built into air transport systems mean investments and improvements in all these areas, by airlines and airports alike, will continue to contribute to a strong global industry.”
Antoine Rostworowski, director, airport customer experience and technology, Airports Council International (ACI), said, “SITA’s research, which was co-sponsored by ACI, reveals valuable insights for our industry. It is encouraging to see the alignment of investment priorities among airports and airlines, which reflects the collaboration between ACI and IATA on best practices.
“ACI and IATA have joint initiatives such as automated border control, end-to-end baggage tracking (facilitation), data exchange, common-use (airport IT) and smart security. Industry partners such as SITA and others are also involved in these initiatives to make airports more efficient and to improve the passenger experience.”
Cloud services are another top investment priority with 95% of airlines and 85% of airports planning to invest over the next three years, continuing an upward trend that SITA has recorded since 2015. The third key area of investment that was highlighted by both airlines and airports is to provide extra self-service options to passengers.
At airports, self-service processes at check-in, bag drop and boarding are increasingly popular with passengers and 89% of airports are investing in these processes. Airport operators have a keen focus on improving the journey through the terminal and are looking to new technologies such as the Internet of Things, beacons and sensors, to support their goals. SITA’s insights show that 80% are investing, or planning to invest, in these technologies over the next three years. Nearly three quarters, 74%, are investing in way-finding solutions and 68% in solutions to improve personalization for the passenger.
Senior IT executives at the top airlines and airports took part in the research earlier this year. To download a copy of the SITA 2017 Air Transport IT Trends Insights report, click here.
