Australian airline operator Qantas is trialling an end-to-end facial recognition security system for passengers departing Sydney Airport.
When fully integrated, the biometrics system will enable passengers to complete most stages of their airport journey using their face as their access identification.
The initial phase of the trial will test four key steps in the passenger journey – automated check-in, bag drop, lounge access and boarding. Additional steps proposed for future trials include mobile check-in and automated border processing.
Consenting Qantas passengers on select international flights will be the first to participate in the trial.
Geoff Culbert, CEO, Sydney Airport, said, “In future, there will be no more juggling passports and bags at check-in and digging through pockets or smartphones to show your boarding pass – your face will be your passport and your boarding pass at every step of the process.”
Vanessa Hudson, chief customer officer, Qantas, said, “One of our core commitments at Qantas is to make travel as attractive, convenient and enjoyable as possible. There is an increasing need for airlines and airports to offer faster and more convenient airport experiences and we’re excited to see what results the trial produces.
“Qantas customers will not only be able to check in for their flight using the technology, it is also available for our lounge staff who can create a more personalized experience when passengers arrive.”
The Australian government’s border processing procedures will remain unchanged and travelers will still be required to undergo the current border processes.
