SITA to provide support services for more than 500 JetBlue self-service kiosks

0

Airline operator JetBlue has selected global IT provider SITA to support 531 check-in and automated passport control (APC) self-service kiosks across 56 locations in the USA and Caribbean.

The three-year agreement will see SITA provide 24/7 remote and on-site service of all kiosks, ensuring minimum downtime and the highest levels of passenger service.

Eash Sundaram, chief information officer, JetBlue, said, “Over the past number of years we have worked with SITA and become familiar with its expert global service provision for airlines and airports. Our kiosks, used by our customers for check-in and fast immigration processing, must be up and running at all times. SITA’s round-the-clock support will ensure that any problems can be identified and resolved faster than they were before, minimizing impact on service to our customers.”

Randy Pizzi, SITA president, Americas, said, “JetBlue is renowned for the high quality of service it provides to its 35 million customers and with the move to passengers using more self-service technology, it is important that this service excellence is guaranteed at every touch point. We at SITA recognize this and are providing proactive management of JetBlue’s kiosks so the airline’s passengers have them available for use at all times.”

Share.

About Author

mm

Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

Comments are closed.