Hitachi trials customer service robot at Haneda Airport

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Electronics manufacturer Hitachi has begun trialing a humanoid customer service robot in Terminal 2 (T2) at Haneda Airport in Tokyo, Japan.

The EMIEW3 will greet airport users at a dedicated guidance counter, responding in both Japanese and English. When users ask a question, it will offer guidance by providing a variety of information and using media, such as maps and images, displayed on a screen next to the guidance counter. The tests will run from early September through until December 2016.

Hitachi originally developed the EMIEW robot in 2005 and after numerous modifications the manufacturer released the latest version in April 2016. The tests at Haneda will help Hitachi assess EMIEW3’s multi-language dialog and autonomous running functions.

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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