Indy Associates’ airport concierge robot attracts attention at Passenger Terminal Expo

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A new telerobot for airport concierge services has been showcased by digital signage provider Indy Associates at Passenger Terminal Expo.

The robot, called Caiba, has been developed to communicate with passengers to provide airport and flight information, to offer guidance throughout the terminal, and to generally improve the passenger experience.

Caiba can communicate with people in multiple languages; it can nod for yes and move its head left to right for no; it can show passengers which direction to take by extending an arm; and it can move to guide people to their required destination.

The robots are controlled using wi-fi networks and are easily integrated into existing infrastructure. An operator controls the robot from a control center, which includes screens showing pictures of what the robot sees. Microphones are also installed so the control center can hear what Caiba hears.

According to the company, Caiba will be tested at Tokyo Haneda Airport at some point during 2016/2017. The company also hopes that the solution will be used at the 2020 Olympic Games in Japan.

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, editor-in-chief

Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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