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Auckland Airport to launch online shopping mall for passengers

Auckland Airport has announced a new partnership with AOE, a leading global technology service provider, to create a ‘multi-retailer mall’ which enables international travelers to purchase retail products and airport services via mobile and online.

Expected to launch mid-2018, the multi-retailer mall will enable international passengers to make purchases from multiple airport retailers with a single transaction, and then pick-up all their items from a single collection point.

The online platform also means that international passengers can shop at any stage of their travel journey, using their own devices, and at a time and place that is convenient for them. The platform’s staged introduction will eventually see the participation of most airport retailers. All Auckland Airport products and services, including parking, loyalty and lounge access will also be integrated into the online mall.

Richard Barker, general manager retail and commercial, Auckland Airport, said, “It is exciting to be able to partner with AOE to create an ‘omnichannel’ commerce platform that further improves our customer experience.

“Frankfurt Airport has successfully introduced AOE’s omnichannel commerce platform and we understand there is also strong interest from a number of other leading airports around the world.

“We are excited that Auckland Airport’s introduction of the technology will be a first for any airport in Australasia. It will ensure that we deliver one of the most advanced digital airport retail experiences in the world and that we can significantly expand the range and type of products and services we offer to our customers.”

Written by Daniel Symonds

August 21, 2017


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