San José Mineta International Airport (SJC) has introduced an AI-powered humanoid robot as part of a pilot program aimed at enhancing the passenger experience.
The robot, named José and developed by Silicon Valley startup IntBot, will be stationed in Terminal B near Gate 24. It is designed to greet passengers, answer questions and provide real-time airport information in more than 50 languages.
According to the airport, the system uses artificial intelligence to interpret its surroundings, respond to passenger queries and operate in a busy public environment.
San José city manager Jennifer Maguire said the deployment reflects the city’s focus on applying emerging technologies in practical ways: “Introducing IntBot at SJC reflects our commitment to thoughtful innovation that strengthens customer service while supporting our city’s reputation as a global technology hub.”
The airport expects increased international traffic linked to upcoming global events, including the FIFA World Cup, and said the robot will help improve wayfinding and access to information for visitors.
San José Mayor Matt Mahan said, “We expect thousands of visitors from around the world for the FIFA World Cup. Thanks to IntBot, they’ll receive clear directions, real-time terminal information and answers in more than 50 languages.”
Mookie Patel, director of aviation at SJC, said the pilot will assess how AI can support airport operations and passenger engagement. “By piloting IntBot, we’re exploring how artificial intelligence can enhance the passenger journey while reinforcing SJC’s role as the gateway to Silicon Valley,” he said.
IntBot CEO Lei Yang described the deployment as a step toward broader adoption of physical AI systems in public spaces. “This deployment at San José Mineta International Airport marks an important milestone in bringing socially intelligent robots into one of the busiest public hubs,” he said.
The four-month trial forms part of SJC’s wider efforts to test new technologies that improve customer service, accessibility and operational efficiency.
SJC said it regularly partners with technology companies to pilot new tools, positioning the airport as a testing environment for innovations linked to Silicon Valley.
In related news, AI robot tested at Milano Malpensa Airport to monitor biodiversity
