London Luton Airport unveils series of passenger improvements

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London Luton Airport (LLA) in the UK has announced that it is investing more than £30m (US$38m) to enhance the passenger experience.

LLA is embarking on the £8m (US$10m) development of a new, flagship two-story restaurant to replace the existing Frankie & Benny’s unit. Set to open next year, the restaurant will feature a mezzanine floor overlooking the LLA departure lounge and will accommodate up to 500 diners.

The project signals the latest phase of an investment program that has included the opening of several new shops and restaurants, new and upgraded toilet and washroom amenities and facilities for a children’s play area this year.

Work on the new restaurant begins today (Sept 11), while a £20m (US$25m) refurbishment of LLA’s security hall is already underway. This includes the installation of the new state-of-the-art body scanners and new CT scanner technology, speeding up processing times, as well as new flooring and ceilings to ensure a better passenger experience.

Alberto Martin, chief executive at London Luton Airport, said, “This is an exciting phase of development that will deliver yet more enhancements to London Luton Airport’s simple and friendly passenger experience. This year, we have already invested £12m (US$15m) in enhancing facilities across the terminal and we are already seeing the benefits of this investment, with excellent passenger feedback on our latest shops, restaurants and upgraded passenger facilities. Throughout the summer, our teams have worked hard to achieve a strong operational performance and our aim throughout this development project is to maintain that level of service while ensuring that disruption is kept to a minimum.”

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Dan originally joined Passenger Terminal World in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest aviation news, Dan can be found on the golf course or apprehensively planning his next DIY project.

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