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Bristol Airport trialling self-service bag drop solutions

Bristol Airport in the UK has begun trialling Rockwell Collins’s self-service bag-drop technology for passengers flying with EasyJet.

Self-bag-drop systems put passengers in control of their own hold baggage check-in procedure, reducing processing time and queuing when compared to the standard bag-drop system. Passengers use a self-service kiosk to weigh and tag their bags before dropping them off at a designated station.

Rockwell has installed 12 self-service kiosks and four bag-drop desks within the EasyJet check-in area in the terminal, and customer hosts are on hand to offer guidance and assistance to passengers throughout the trial.

Phil Holder, head of operations support at Bristol Airport, said, “The trial is already speeding up the process for passengers and the initial feedback has been very positive. We are always looking for ways to improve the passenger experience and this trial is an example of how the latest technology can enhance the airport journey.”

Ali Gayward, UK country manager at EasyJet, said, “We recognize that our customers’ airport experience is a hugely important part of their overall journey and so we are delighted to be part of Bristol Airport’s self-service bag-drop trial.

“As we approach the summer, our busiest time of the year, we want our customers to have a seamless journey through the airport, enabling their summer holidays to get off to the best of starts.”

Paul Hickox, head of airport systems sales for Rockwell Collins, said, “There is no ‘one-size fits all’ bag-drop solution because different airlines have different passenger processing models. We were able to create the best solution for Bristol Airport because of our deep understanding of airports and bag-drop technology. We look forward to seeing the new self-bag-drop solution from Rockwell Collins have a positive impact for passengers as it has done in all other deployments in recent months.”

Written by Daniel Symonds

July 26, 2017





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