Airports Council International (ACI) has hit back at claims by IATA that airports and air…
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At an official ceremony held at Belgrade airport, Serbian Prime Minister Ana Brnabić, Nicolas Notebaert,…
Lithuanian Airports says it has integrated the Eddy Travels artificial intelligence (AI) assistant to help…
According to Airbot Technology, a developer of AI-based customer service technology, travelers at airports across…
Incheon Airport in South Korea has become the first airport in the world to reach…
Inverness Airport in Scotland has been recognized for customer service during the pandemic by Airports…
Airports Council International (ACI) World has commended airports that have continued to prioritize listening and…
European travel booking platform Omio has released a study ranking the main airports in 30…
Customer experiences within airports across the globe are in a state of flux during the…
Rick Belliotti, director, customer experience design and innovation, San Diego County Regional Airport Authority, talks…