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Rockwell Collins installs self-bag-drop at Birmingham Airport

Birmingham Airport in the UK has implemented a new self-service bag-drop solution from Rockwell Collins, helping to reduce queue times and improve the passenger check-in experience.

Chris Wilson, head of terminal operations at Birmingham Airport, said, “The self-bag-drop solution from Rockwell Collins is providing our passengers with the services they need to make their travel as easy and seamless as possible. Since the implementation of the first phase of 32 kiosks, queue times have decreased from 20 minutes to five minutes, which in turn has resulted in reduced transaction times from two minutes to between 35-45 seconds.”

The self-bag-drop solution is also helping to improve customer service at the airport, providing airport staff with greater flexibility to better assist passengers who need additional help. The latest Rockwell Collins self-bag-drop units in Birmingham can be managed by one member of staff for up to five kiosks, and deliver full check-in functionality for participating carriers.

Passengers can self-scan boarding passes, print baggage tags and drop off luggage using the system, in addition to providing baggage payment options.

Paul Hickox, head of airport systems sales for Rockwell Collins, said, “Passengers are increasingly demanding self-service technologies to speed their travel time. This demand is fuelling the implementation of innovative self-service bag-drop and self-tagging solutions like the ones at Birmingham Airport. Ultimately, these technologies further empower passengers, enabling them to be in control of their travel experience.”

Birmingham Airport is a long-standing customer of Rockwell Collins and currently operates its ARINC airport common-use solutions, including ARINC common-use passenger processing solution (CUPPS) and ARINC common-use self-service kiosks (CUSS).

Written by Daniel Symonds

July 25, 2017


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