The International Air Transport Association (IATA) will conduct a survey at Narita International Airport in Tokyo to advise on the challenges and opportunities for the implementation of ‘Fast Travel’ initiatives for international travelers.
IATA’s Fast Travel program looks at creating a more seamless passenger travel experience through six time saving, self-service initiatives, including self/automatic check-in, bags to-go, document checking, flight re-booking, self-boarding and bag recovery.
IATA recently awarded Qantas airlines their platinum status in recognition of the airline’s progress in implementing the Fast Travel program, making it the first airline in the Asia-Pacific region to receive the award and only the second in the world.
Speaking about the approach by Narita International Airport Corporation (NAA), which manages Tokyo’s Narita Airport, Conrad Clifford, regional vice president for IATA, Asia-Pacific, said, “Japan has been at the forefront of many of the advances in the passenger experience including domestic air travel. Thus, we are delighted to partner with NAA to take this forward for international travel at Narita Airport. The airlines are eager and ready to offer a more convenient and faster experience to their passengers through the use of technology solutions. This project will help bring the airlines and airports together in delivering a better travel experience at Narita Airport.”
Hideharu Miyamoto, vice president corporate strategies and planning for NAA, said, “Given the expected traffic growth in the Asia-Pacific region, major Asian airports are under pressure to handle the anticipated traffic growth. Partnership between airlines and airports will be crucial to address this challenge. IATA’s Fast Travel initiatives will bring more efficiency for airline operations, and improve the customer experience. From an airport perspective, we can make more efficient use of the airport’s facilities and improve the airport experience for travelers. Reducing the waiting time at the various queues also means that travelers can have more time to use the airport’s facilities and for shopping. We are happy to work with IATA to identify how Fast Travel can bring more efficiency and convenience, and on its implementation at Narita Airport.”
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NEW DIGITAL EDITION:
Passenger Terminal World September 2014 is now online.
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